Refund Policy
Thank you for choosing our professional services at Hoally LTD. We strive to provide you with top-quality products and services to enhance your interior, exterior, 3D animation, virtual tours, and more. We want to ensure your complete satisfaction with your purchase.
Please read our refund policy carefully before making a purchase. By placing an order with us, you agree to abide by the following terms and conditions.
Refund Eligibility
We offer a 30-day money-back guarantee for our services before the delivery of the final service. This means that if you are not satisfied with the service provided, you can request a refund within 30 days from the date of your purchase.
Refund Process
To initiate the refund process, please contact our customer support team within the specified 30-day period. You can reach us via [email protected] and WhatsApp Support : +1 (415) 358-2757. Please provide your order details, including the date of purchase and any relevant information regarding your dissatisfaction with our service.
Once we receive your refund request, we will review it and determine your eligibility for a refund. We may request additional information or clarification to better understand the nature of your concern.
Non-Refundable Services
It is important to note that we do not offer refunds for services already provided or service information that has been delivered. Once we have shared any service-related information or commenced work on your project, the 30-day money-back guarantee no longer applies.
Exceptions
While we strive to ensure customer satisfaction, certain circumstances may prevent us from issuing a refund. We reserve the right to deny a refund request if:
- The refund request is made after the 30-day period.
- The request does not meet the eligibility criteria mentioned above.
- The service has already been provided or partially provided.
- The customer fails to provide necessary information or cooperate in resolving the issue.
Processing Time and Payment
If your refund request is approved, we will process the refund within 3–20 days after the approval. The refund will be issued using the original payment method used during the purchase. Please note that the processing time may vary depending on your financial institution.
Contact Us
If you have any questions or concerns about our refund policy, please feel free to contact our customer support team. We are here to assist you and address any issues you may have.
We appreciate your understanding and cooperation. Your satisfaction is important to us, and we will make every effort to ensure a positive experience with our services.